Global Service Agreement Plans
Plans designed with the customer in mind, assuring peace of mind
Shimadzu Global Service Agreement plans assure peace of mind for our analytical instruments users.
For a single annual payment, charges for routine preventive maintenance, on-demand breakdown repairs, as well as service parts are covered by the plans.
Budgeting for analytical instrument maintenance is easier now.
Shimadzu offers a range of standard “best fit”
Service Agreement options as well as custom designed support for your individual requirements.
Plan Comparison Table
| General Overview* | PM Standard | PM Premium | PM & Repair Standard | PM & Repair Basic | PM & Repair Plus | PM & Extended Warranty | |
|---|---|---|---|---|---|---|---|
| Basics | Shimadzu certified service engineer | ■ | ■ | ■ | ■ | ■ | ■ |
| Telephone support | ■ | ■ | ■ | ■ | ■ | ■ | |
| Maintenance | Labor & travel | ■ | ■ | ■ | ■ | ■ | ■ |
| Visits per year | 1 | 1 | 1 | 1 | 1 | 1 | |
| PM parts | – | ■ | – | ■** | – | ■ | |
| On-Demand Repair Service | Labor & travel | – | – | ■ | ■ | ■ | ■ |
| Standard repair parts | – | – | – | – | ■ | ■ | |
| Extra parts (pumps, laser, X-ray tubes) | – | □ | – | – | □ | ■ | |
| Options | 48h reaction time | – | – | □ | □ | □ | □ |
| Operational qualification | □ | □ | □ | □ | □ | □ | |
| Additional PM visits | □ | □ | □ | □ | □ | □ | |
[■] = included; [□] = optional; [–] = not available
*Availability of each plan depends on countries and areas. Other plans also might be available locally. For details, contact your local service representative.
** selected parts in kits only
Line-up of Service Agreement Plans
■ ”PM & Extended Warranty” Plan
The PM & Extended Warranty Plan offers a Preventive Maintenance (usually one visit a year) coverage for labor, travel and all PM parts.
Labor and travel for Repair visits plus repair parts are included.
Key Benefits:
- Maximize Uptime
- Fixed Cost and Easy Budgeting for Preventive Maintenance and Repairs
■ ”PM & Repair Plus” Plan
The PM & Repair Plus plan offers a Preventive Maintenance coverage for Labor and travel, usually one visit a year. PM parts are checked and exchanged depending on condition and charged separately.
Labor and travel for Repair visits are included, Repair parts are covered as well.
Key Benefits:
- Maximize Uptime
- Fixed Cost and Easy Budgeting for Preventive Maintenance and Repairs
■ ”PM & Repair Basic” Plan
The PM & Repair Basic Plan offers a Preventive Maintenance (PM) coverage for labor and travel, usually one visit a year. Standard PM parts defined in the plan are covered and exchanged. Non Standard parts for specific configurations or usage conditions are checked and exchanged depending on condition and charged separately.
Labor and travel for Repair visits are included. Repair parts are charged separately.
Key Benefits:
- Maximize Uptime
- Complete Coverage of Labor, Travel Expense and Standard PM Parts
■ ”PM & Repair Standard” Plan
Our PM Standard Plan offers a Preventive Maintenance (PM) coverage for labor and travel, usually one visit a year. PM parts are checked and exchanged depending on condition and charged separately.
Labor and travel for Repair visits are included. Repair parts are charged separately.
Key Benefits:
- Maximize Uptime
- Complete Coverage of Labor and Travel Expense